Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can contact us through live chat, email or phone for quick help with deposits, withdrawals and payment methods. We can help with verification, payment methods, withdrawals, and game access so you stay playing. Reach out anytime and a representative will respond promptly via the most convenient communication channel for you.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; account help) |
| General enquiries | [email protected] (general enquiries & billing) |
| Affiliate enquiries | [email protected] (partnerships & payments) |
| Phone support | +1 438 762 1945 (voice & SMS; English, French) |
| Working hours | 24/7 (email replies Mon-Fri 09:00-18:00) |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details to avoid delays. Attaching relevant files and a short summary helps us resolve matters faster.
Submit your enquiry
Response Time
Our support team aims to answer most inquiries within one business day. Quick questions like account access or payment checks are usually handled faster, while complex cases involving document review, security or transaction disputes may take longer depending on the issue and required checks. We’ll keep you updated throughout the process and escalate urgent matters as needed.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you encounter while using The Originals - we review every message carefully and use input to improve the site, promotions and support. Use live chat or the support form to send comments, and expect a timely reply. Your input helps us make the casino easier and more enjoyable for all players.