Privacy and Data Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use our online casino and sportsbook services. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage it.

Types of data we collect

We collect several categories of information to operate the site, provide services and meet legal obligations. These include personal data you give us directly, technical data generated when you use the site and transactional data related to deposits, bets and withdrawals.

Personal data

Personal data may include your name, email address, phone number, date of birth, billing and wallet addresses, identification documents if verification is required, and any other information you provide when opening an account or contacting support. We only request identity documents when necessary for account verification or compliance checks.

Technical data

Technical data covers IP address, device information, browser type, operating system, language settings and usage data such as pages visited and session times. This helps us deliver the service, detect abuse and improve performance on mobile and desktop.

Transactional data

Transactional data includes your deposit and withdrawal records, bet history, game-play activity and any promotional or bonus usage. We use this data to process payments, manage accounts and resolve disputes.

How we use your information

We use personal and technical data to create and manage accounts, process payments, verify identity when required, provide customer support and maintain the security of our platform. Transactional data is used to record bets, calculate balances, handle payouts and detect suspicious activity.

We may also use aggregated, anonymized data for analytics and service improvement. Where we communicate with you about account matters, security alerts or policy updates, those messages are operational in nature.

Data protection practices

We employ a combination of technical and organisational measures to protect information, including encryption in transit, access controls and regular security reviews. Access to personal data is limited to authorised staff and service providers with a business need to know.

In certain cases we may be required to retain or disclose information to comply with legal obligations, law enforcement requests or anti-money-laundering procedures. We will only collect and keep the minimum data necessary to meet these requirements.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and collect analytics. Some cookies are essential for account security and payments, while others help us understand usage patterns. You can manage cookie settings through your browser, but disabling essential cookies may affect site functionality.

User rights

You have rights to access, correct and, where applicable, request deletion of personal data we hold about you. You may also object to certain processing, ask for restrictions or request portability of data where technically feasible. To exercise these rights, contact us using the details below.

Access, correction and deletion

If you wish to review or update your information, or request account closure, contact [email protected]. We will respond to valid requests and may need to verify your identity before making changes. In some cases legal or operational obligations may limit our ability to delete certain records.

Information sharing and third parties

We share data with service providers who assist with payments, hosting, fraud prevention, analytics and customer support. These partners act under strict confidentiality and are only allowed to process data for the purposes we specify. We do not sell personal data to third parties.

Privacy policy updates

We may update this policy from time to time. When material changes are made we will post a revised version on the site and notify account holders where appropriate. Continued use of our services after an update indicates acceptance of the revised policy.